Existing plans to increase the proportion of consultations carried out remotely have been accelerated by the COVID-19 pandemic. To support clinicians, and optimise patient experience, this guidance highlights issues important for safe and effective consultation, including awareness of the limitations of remote consultation. Confidentiality, patient safety and information governance are key as always.
This guidance was released in May 2021 and will be reviewed in May 2022. Comments and feedback are welcomed.